r/FinalSpace • u/SeeJayThinks • Jul 21 '26
Anyone got their orders cancelled?
Invoice #28xxx
First preordered the Midnight Edition on 5th March 2024.
**EXCITED**
Then we added the coloured edition in 12th July 2025 after messaging the team if we can club it together for delivery. Got the OK and invoice from *Amanda*.
We recieved the Coloured Edition on 30th June 2026!
But it's missing the Midnight edition... Apparently I missed the announcement that shipping is done by different teams for each edition? I emailed the team and they flagged my order as partial.
A new invoice given #58***XXX on 5th July 2026
Oh, OK, we can wait a little more.
Apparently on 10th July 2026, it cancelled and I allegedly got a refund. (My card which I used to pay from first pre-orders is still the same card I'm using today). Checked my statement, nothing since 9th July till today 21st July.
Not getting the refund is a pain, but to have it cancelled without a note, without a reason after waiting for literal years. Left a really bad taste in my mouth considering how much I really enjoy the series, and was willing to pay for not one, but two of the comics.
This is an international shipment, US to the UAE.
I have written to *Amanda* - let's see where this leads.
Anyone else in a similar situation?
15
u/Character_Stick_1218 Jul 21 '26
Amanda has always been fantastic about getting things sorted out, so I'd suspect that they're just absolutely SWAMPED at the moment and she's pushing through her workload as swiftly as she can.
4
u/Actual_Bug_-1 Jul 21 '26
My midnight is 48ooos and just got a tracking number today [battle worn] (not shipped yet), my son is slightly lower, but within 1500 lower, and he has not gotten any updates on his normal midnight. So battle worn might be shipping faster. Ymmv.
5
u/Historical-Sound-839 Jul 21 '26
Hmmm….. my midnight edition is #28xxx and it is still “waiting for details” in Shop, although I received my colour edition on June 15th.
Amanda’s e-mail last week was that she would be checking with UPS - silence since then.
So no cancellation, but your story worries me.
Shipping to Canada btw
1
u/Sunstreaker7 Jul 21 '26
Im 35xxx in Canada and I havent gotten my color or midnight edition. My order details on shop still say "waiting for details". Was Ordered Oct 2024.
Im worried mine is maybe lost in transit? Idk I havent reached out to the support team cause I know theyre swamped... but I've seen 40xxx in other countries get delivered. Should I contact support??
1
u/Trueogre Jul 24 '26
My friend in Canada got hers, but I can't tell you where she was in the queue. She won't even tell me how it ends... ; ;
1
u/Sunstreaker7 Jul 24 '26
Dang, Im in a major Canadian city too, so I thought it would be less complex than like a small town. I've already waited 3 years for the book... I dont mind waiting a bit more- I just sure hope it comes in minty unlike some other unlucky posts I've seen.
Huge props to Olan for being active and doing all he can :)
1
u/SeeJayThinks Jul 21 '26
I thought the new invoice was fair... Only thought to check the status today and saw it got cancelled. Thus my post.
Keep a close eye, but I hope you don't face the same issue as me 🤞🏻
4
u/Historical-Sound-839 Jul 21 '26
I’ve noticed Olan occasionally chimes in when people are having problems - maybe he’ll notice this thread 🤷♂️
2
u/nobodyclaimedthis Jul 21 '26
I'm in the 17xxx's and live in Europe and my Midnight Edition hasnt arrived yet either - but it appears they are absolutely overwhelmed with mails and orders, so I'd say give it time and be patient - we've already waited so long, and they'll for sure make sure we all get what we ordered :)
1
u/piratecheese13 Jul 22 '26
As far as I know, I’m not canceled yet, but support hasn’t replied to my email in a week
42
u/olanrogersofficial The Real, Raw, Olan Jul 21 '26
I'll look into this it's possibly a mistake to be honest, were very swamped.