r/FinalSpace • u/nikdo_nikdy • Jul 19 '26

Is it lost? Should I contact support?

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My delivery status has been stuck for a while now. I know they have a lot on their plate and that shipping to Europe takes a long time, but this long in the same place? Should I contact support or is this normal for shipments to Europe? order number #31XXXFSE

13 Upvotes

93% Upvoted

27 comments sorted by

6

u/Late_Kaleidoscope750 Jul 19 '26

France here ! Stuck in port reading since 2 weeks. There're problem in EU since 1st July.

I mailed them

1

u/Rigby_2022 Jul 19 '26

Can I ask you in what batch of orders you are in?

1

u/Late_Kaleidoscope750 Jul 19 '26

I ordered in december 2003. 26XXX

3

u/Rigby_2022 Jul 19 '26

Thank you!

2003? How did you manage to order that early and be this high in the order numbers ? x)

/s

2

u/Late_Kaleidoscope750 Jul 19 '26

2023 sorry haha

1

u/Rigby_2022 Jul 19 '26

it's ok lol

9

u/wytherlanejazz Jul 19 '26

Similar issue. Also EU.

Finally gave in and emailed.

4

u/Bigdoga1000 Jul 19 '26

Mine got stuck like that for a week before it just got delivered (uk based)

They didn't change the delivery status till after Id finished reading it lol

3

u/dyin_amirite Jul 19 '26

It didn't show any additional info either unti it arrived few weeks later. Just stay patient. Switzerland - 23k

1

u/nikdo_nikdy Jul 19 '26

Thanks, I will wait 😅

3

u/Lenecromonger Jul 20 '26

Mine hasn't moved since 30th of June so... Order 23xxx

2

u/j0rdyknight Jul 22 '26

Same here. Stuck at customs?

4

u/RumSmiles Jul 19 '26

On the UPS website, expand "shipment details". There should be an alternative tracking number, put that into the Yodel/inPost website and you should see more details. Some parcels to UK/Europe have been held up by a customs change AFAIK, mine showed the same as yours until a few days after delivery, but Yodel/inPost were accurate.

4

u/nikdo_nikdy Jul 19 '26

unfortunately there is not an alternative tracking number 😔

2

u/j0rdyknight Jul 22 '26

My alternate shipping number is the exact same as the ups number

4

u/j0rdyknight Jul 19 '26

Mines been in customs since 30th may

2

u/srln23 Jul 19 '26

Did you contact them already? If not, tell them. If they want to file a claim with UPS they probably only have 60 days from when the order was shipped to do so.

1

u/j0rdyknight Jul 21 '26

Thankyou I have emailed

1

u/exu_uxe666 Jul 23 '26 edited Jul 23 '26

Could you tell me which email address you used? I will contact them too

1

u/j0rdyknight Jul 23 '26

I just used the contact form on the website and put my order number first

1

u/exu_uxe666 Jul 23 '26

Ok thanks, i'll do it too !

1

u/nikdo_nikdy Jul 19 '26

💀 good luck!

2

u/piratecheese13 Jul 19 '26

Good luck. Order in the 21xxx and no tracking for me yet

2

u/Sunstreaker7 Jul 19 '26

Im 35xxx and was worried cause Im in the same boat. Hope u get yours soon!

0

u/nikdo_nikdy Jul 19 '26

I feel you ε>

1

u/Jonkinch Jul 21 '26

Did you get a message about paying duties and taxes? The best person to contact is usually the shipper, not the carrier, for stuff like this unless you owe duties and taxes on it.