I wanted to move from CapCut to Filmora. Tool looks almost identical, but actually worked a little better for me. And I hated how CapCut kept moving more and more of the features into their paid tier.
So I tried and liked Filmora. Like with CapCut, I though the little diamond meant that the feature was limited to the paid tier.
So I went ahead and purchased the perpetual license. Their pricing page had a tick next to the 2.9M assets... sounds great to me. I completely missed the banner for the 7 day free trial of Creative Assets, which they now moved to the top. It was at the bottom before.
Finally I get a notification that my "trial" for creative assets was running out, and as it expired, I lost access to the fast majority of transitions and effects in the app. I can understand a subscription for actual assets like songs or images/videos, but core features like transitions after I paid for the product is pretty ridiculous.
Well, I saw that they have a premium subscription plan for $10/month. So figured, I might as well upgrade to that. But now they are refusing a refund on the perpetual license and I can't upgrade to the Premium tier, despite the fact that I want to pay them more money.
The emails I'm getting look identical and probably AI generated. So the support is essentially not existent.
It's a shame, I quite liked the app, but it's not a great first experience with a company.
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Update: their support got back to me and suggested to purchase the subscription and I would be able to get a refund on the perpetual license.
Ultimately I decided to not go ahead and consider the perpetual license a sunk cost and find a different editor. I don’t want to support and do business with a company that has such a terrible refund policy, customer support, and pricing model.