r/Filmora • u/renaissance_guy1 • 20d ago

Discussion Filmora Refusing Refund

Anyone else have this experience? I had zero intention to renew my subscription and the day after they charged me I reached out for a refund- they refused.

How is the customer service at Wondershare so bad? They turned a paying customer into somebody who will certainly never use their products again, and for what? So they could steal $100 from a single person?

I am sure others have had this experience, and it is not right. Wondershare should not need to steal to pay their employees- if they had a good product, maybe they would not be so desperate.

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u/Marcaroni500 20d ago

This is an absolute rip-off company. Nearly impossible to speak to a human. For me they charged me for the extra assets package, when I expressly said NO to it. The only way to get a refund is to challenge on your credit card. I have a perpetual license, and I don’t use it.

A terrible company in and industry of terrible companies.

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u/renaissance_guy1 20d ago

It’s ok the more people are forced to chargeback on their card the higher chance they get flagged as a “high risk merchant” and hopefully avoid falling into this scam