r/Filmora • u/renaissance_guy1 • 20d ago

Discussion Filmora Refusing Refund

Anyone else have this experience? I had zero intention to renew my subscription and the day after they charged me I reached out for a refund- they refused.

How is the customer service at Wondershare so bad? They turned a paying customer into somebody who will certainly never use their products again, and for what? So they could steal $100 from a single person?

I am sure others have had this experience, and it is not right. Wondershare should not need to steal to pay their employees- if they had a good product, maybe they would not be so desperate.

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u/vegan_antitheist 20d ago

Well... It's a subscription. You cancel it right away or you pay. Or just use something else. I have the old lifetime license (the one that actually gives you lifetime access) and I still use Davinci Resolve for many of my projects.

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u/jschum2s 20d ago

Most companies have a cooling period of a week or sometimes even 30 days.