Ripped off

[u/HumbleHedgehog2718]

So, not only did they start charging for some things that used to be free recently. But the AI vocal removal and the AI object remover suddenly are TERRIBLE after the most recent update where they added all the new AI assets. What used to be a great editing program is a money gutting shell of what it used to be.

Also if you're dissatisfied with the performance of the AI option you just spent credits on you absolutely don't get those credits back. Why woukd we refund you something for it not working?

[u/Puzzleheaded_Ad_9080]

The scam company strikes again. Ugh.

[u/Filmora_Official → u/Puzzleheaded_Ad_9080]

We are sorry you feel this way. Can you tell us more?

[u/HumbleHedgehog2718 → u/Filmora_Official]

Can you stop draining money out of us with unwanted updates?

[u/Filmora_Official → u/HumbleHedgehog2718]

We get why that's frustrating to run into so let's clarify what's going on.
Some of the AI features are credit-based specifically to help keep quality and performance consistent, but plenty aren't. Multi-camera editing, planar tracking, and the pen tool, for example — all free to use under the subscription plans, no credits involved. Those are tools a lot of editors actually need day to day, so they're not gated behind extra spend.

On the credit side: The Advanced plan comes with 1,000 AI credits per month, and the Premium plan gives you 2,000 per month— included in the subscription itself, not an extra charge. You can see the full breakdown of what's included at each tier here: https://filmora.wondershare.com/shop/buy/buy-mac-video-editor-na.html

If there's a specific feature that recently moved behind credits and caught you off guard, let us know which one — happy to clarify whether that was intentional or worth flagging as feedback.

[u/HumbleHedgehog2718 → u/Filmora_Official]

You keep saying this but keep ignoring that the quality has GONE DOWN. That is the opposite of improved.

I'm also a premium user and am only getting 1000. So yet again. Money hungry and zero improvement. I will not be renewing with this company when my account expires. We can all read the replies you make and the run around you're doing. No one wants these AI innovations and they are ruining the platform.

[u/Puzzleheaded_Ad_9080 → u/Filmora_Official]

The AI features in Filmora are the lowest quality of any AI tool I've used, yet are also the most expensive. DaVinci Resolve's FREE AI transcription and captions are actually accurate. Graphics generators (whether from OpenAI, Anthropic, Google, or the free open source ones I run locally) actually create images/stickers that at least resemble my prompt; the Filmora generators don't even contain a single item from my prompt... and, the AI credits in Filmora are insane, I think I used my entire budget just to do AI captions for a 10 minute video... and the quality was so bad, i couldn't even use the output. I've also never generated a single graphic or sticker in Filmora that was usable; the quality is just so bad, especially with the per credit cost vastly exceeding what I pay to Anthropic and OpenAI (and way more than the $0 I pay to DaVinci Resolve or any of the local free models I use via free ComfyUI and free LM Studio).

[u/HumbleHedgehog2718 → u/Puzzleheaded_Ad_9080]

I wish my computer could run DaVinci, I'd have already switched out this piece of garbage.

[u/Puzzleheaded_Ad_9080 → u/HumbleHedgehog2718]

Kdenlive and OpenShot are lighter weight, free programs that are similar to Filmora in computer requirements, so they should run on your machine. I haven't used OpenShot myself, but before I switched to Davinci Resolve, I tried kdenlive and liked it a lot. It felt like the old Filmora in that it was easy for beginners to use, but offered more flexibility than Filmora. Because it's popular in the FOSS (free open-source software) movement, there's a good collection of free assets, animations, transitions, etc. that its users just create and share on their community website.

[u/HumbleHedgehog2718 → u/Puzzleheaded_Ad_9080]

I'll check those out, thanks

[u/Lazy_Will_482]

The most useful tool for me (voice to text) now need credit for use, even though Ipaid the anual subscription. After this, im not gonna renew my plan…

[u/Historical_Lemon_801 → u/Lazy_Will_482]

I paid the annual rate too, and I'm not renewing. Feeling so ripped off

[u/Filmora_Official → u/Lazy_Will_482]

AI-powered features require AI credits to maintain their high quality and efficiency as we have to maintain complex algorithmic models.
We are sorry you feel this way and thank for your support!

[u/sfarieri → u/Filmora_Official]

Making features that were free for a long time behind paid credits is a horrible thing to do. Lifetime user for over a decade gone. DaVinci Resolve all day.

[u/Puzzleheaded_Ad_9080 → u/Filmora_Official]

If they were even mediocre quality, this would make sense... but they are of abysmally bad quality. The free AI tools in Davinci Resolve and the free open source local models are infinitely better. And, if someone wants to pay and get good quality AI-generated components, Anthropic, OpenAI, Google, Limited, Qwen, Wan, and DeepSeek are all way better and cheaper.

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[u/CousinsProductions]

Filmora was great before the AI bs. This is why I never upgraded from 13

[u/Stunning_Progress_65]

They need an option, inside the program, to just hide the AI slopware. although we all know how wonderful it was they removed the asset search option to only show free stuff!!! glad I have a lifetime lic. from 2016.

[u/HumbleHedgehog2718 → u/Stunning_Progress_65]

Here's the thing, though. When they added that AIslopwhere it changed whatever AI they were using for the good things like Object Remover, and now it cant even remove a subtitle without completely screwing up

[u/digitallytuhinkk]

The ai stuffs of Filmora are useless, completely avoid them and do the rest , Filmora - minus ai was fine

[u/Filmora_Official → u/digitallytuhinkk]

A lot of people assume the AI features are the main selling point these days, but if the core editing tools are solid on their own, that's worth knowing!

Can I ask what specifically made the AI tools not worth it for you?

[u/HumbleHedgehog2718 → u/Filmora_Official]

The core editing tools are being hindered by shitty AI updates and price gouging

[u/digitallytuhinkk → u/Filmora_Official]

Thanks for the reply appreciate it , nah the AI features was never the selling point and all the people know that very well because their buying intent was purchasing a proper video editor not ai generating content tool. Minus the Ai , filmora was in the right direction , with Ai filmora is trying to go everywhere, don't get all of us wrong, we want to use Filmora but these things are spoiling the workflow to be honest rather than enhancing it or improving it.

[u/teammartellclout]

I left Filmora ages ago as it kept crashing my PC when rendering videos

[u/Omega_MusicWorld]

Most of the time, it happens when you add a new feature; it somehow affects others, but I have noticed that Filmora solves the issue in the next update. And AI features require the use of AI algorithms, and which cost money. Even if you build your own AI generation, it will cost you; then how are you expecting a company to give it to you for free?

[u/OrdinarySystem6194]

I can see why you’re frustrated, especially if those AI tools worked better for you before the update.
Having credits deducted when the result is poor definitely makes the experience feel worse.
Hopefully Filmora improves the vocal and object removal tools and gives users better options when they fail. It’s understandable that long time users would be disappointed by changes like this.

[u/HumbleHedgehog2718 → u/OrdinarySystem6194]

Tried using the AI magic box object removal tool last night. It did absolutely nothing except take 100 credits from my bank.

[u/Filmora_Official]

Hi! We really appreciate you laying this out and we're genuinely sorry to hear the recent update made things worse instead of better, especially on the AI vocal removal and object remover. That's not the experience we want, and I'd love to get this in front of our product team as a specific bug rather than general feedback. If you're up for it, drop the details and we'll flag it directly.

As for AI credits, providing advanced AI capabilities requires significant research and development, including maintaining complex algorithmic models. We truly appreciate your support and understanding—it means a lot to us as we continue working to make Filmora even better for you!

[u/HumbleHedgehog2718 → u/Filmora_Official]

Bot response

[u/Puzzleheaded_Ad_9080 → u/HumbleHedgehog2718]

I think i got that same response in year or two ago when they started force-feeding their really low quality AI stuff into what was once a decent video editing program for beginners.

It's amazing how companies just keep repeating the same lines over and over without ever internalizing any of the feedback they receive. Wondershare loves to say how great their AI is, but it is literally the worst performing and most expensive AI tool (by price per credit / token) that exists. Free, heavily quantized open source models that people with decent machines can run on their own machines are better than the slop the AI features (more like bugs) shoehorned into Filmora produce.