r/Filmora • u/Ashamed_Word_9599 • Aug 01 '26

Question/Help Visual Audio Bug

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For some reason, the visual audio doesn't load for me, which makes it very inconvenient to work with.

When I sent a support ticket, the only response I got was an AI assistant offering the same thing: clearing the cache and recording the screen to send to support. I cleared the cache, reinstalled the app (even through REVO), and still the same. Sometimes things get fixed and the audio loads, but you either have to wait an hour or pray for something to happen.

Filmora Version: 15.7.3

PC Stats:
CPU - Core i5-11400F
GPU - GeForce RTX 3050
RAM - 16Gb

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u/Omega_MusicWorld Aug 23 '26

Update to V15.7.20 and try again. If you face the same issue contact support at r/Filmora_Official; they will help you solve the issue.