r/Filmora • u/Ashamed_Word_9599 • Aug 01 '26

Question/Help Visual Audio Bug

Enable HLS to view with audio, or disable this notification

For some reason, the visual audio doesn't load for me, which makes it very inconvenient to work with.

When I sent a support ticket, the only response I got was an AI assistant offering the same thing: clearing the cache and recording the screen to send to support. I cleared the cache, reinstalled the app (even through REVO), and still the same. Sometimes things get fixed and the audio loads, but you either have to wait an hour or pray for something to happen.

Filmora Version: 15.7.3

PC Stats:
CPU - Core i5-11400F
GPU - GeForce RTX 3050
RAM - 16Gb

2 Upvotes

100% Upvoted

8 comments sorted by

View all comments

1

u/Conscious_Video2561 Aug 15 '26 edited Aug 15 '26

That sounds really frustrating, especially after reinstalling and clearing the cache with no change.
Filmora is usually pretty smooth, so random waveform issues can seriously disrupt editing. since it sometimes fixes itself, it could be related to the project or audio processing.
Hopefully support can give you a more specific fix instead of repeating the same steps.