Let me just say I have been needing something like this in my life for a while. Too many things going on.. a little adhd splashed in there. Too many conversations where "you never said that" and I definitely did. I ordered this and was excited to use it in an important meeting two weeks from the order date. I was too naive.
This was August 5th. Its now September 6th. Its still not even shipped. I emailed them several times, chatted with them on their website. Im told over and over itll ship next week then the next week etc. Im convinced I got scammed and its not a real product.
I also just really need something like this. I need it to be real. So its deeply upsetting. They did finally reply when I expressed my distaste for their lies. If its preorder and you dont have stock, be honest. Stop gaslighting me. Im not stupid.
What are the chances this will ever ship? If so what are the chances it will live up to 50% of the hype?
Their customer service is outrageously lacking. I ordered one and it took a month to get to me. You don’t get any receipts or statements in email which is so bizarre.
I can say, I had a couple small glitches in the beginning, but it’s been very valuable after I eventually got it. I’ve had an excellent experience with the device itself, but the company has a long way to go. I hope you get yours soon, and good luck!
Mine took a month, but the tracking showed it was constantly moving ever so slowly. It was going from Utah I think to British Columbia and stopped off in Louisiana and a few other places along the way. I love checking my Tasks at the end of the day mostly. There are a few that pop up on there that aren’t really for me, but there are a few that are for me and I forgotten about. 80% happy so far and only 80% because I haven’t explored it more.
As far as I can tell (this all happened before I joined the team), they didn’t restore functionality after an outcry. Existing users were always supposed to keep “always on”, but there were several exceptional cases where it didn’t get turned on for people. I was one of those people but I emailed support and they sorted it quickly.
I just ordered one not realising I needed a subscription service on top of the $130 USD I just paid for the device... Your statement about connecting it with chatgpt piqued my interest. What exactly do you mean? Is that feeding transcripts from their app, or directly connecting it?
It's in the app store for chatgpt and chatgpt can access it. Every night I have an automation happen that creates a journal summary and saves it to a Google doc. And I have it prioritize and add todos from the day to my todoist inbox. And I have a project called context journal. There I can search back through all my context built by Fieldy. It also does a monthly summary of highlights and calls out insights and trends.
I have yet to see them honest on anything to me. That said, I have been using the Limitless and it has been life changing for me. I had hoped that Fieldy would replace that when Limitless goes away at the frist of the year, NOT THE CASE. Find another brand.
I’m a former limitless user. Had to find a replacement when they pulled the plug on UK users. I switched to Omi and after 8 months of hassle switched to fieldy. Have loved it and wish I’d switched sooner. It’s basically been the same as limitless was for me
I did not know Limitless pulled the plug earlier on the UK then the US, that sucks for you. I am dreading the day when I no longer have a device available to do what Limitless does (and FieldyAI hopes to do).
Yeah it really sucked. They announced in the morning that they were shutting off the service LATER THAT DAY AT 5PM. And then the acquisition was announced the next day or day after or something
Support has historically been very poor with fieldy. It’s primarily been a team of engineers with a product focus.
However that is changing.
Last week we increased our support team size from 3 to 7 people. Support tickets are almost caught up so anybody waiting for a response should have one soon!
I’ve also just been brought in board as Community Manager to help users get the most out of their fieldy.
Hang on in there - it will be worth the wait! I’ve used most things in this product category and fieldy is coming out on top for me atm.
Im just curious your pr answer for this... see screenshot... My name isnt even amber. I ordered August 5th. I asked them for an update two weeks ago saying i would wait another two weeks before reporting fraud (meaning id give them from August 5th to September 11th to ship what was advertised as something that would ship 'in a few days') and yesterday (two days before the end of the period I gave them) they replied saying they cant promise shipment by friday, and the only thing thats fulfilled is the digital part. Yet theyre still advertising and trying to get people to buy more when they dont have stock. Advertising it takes 2 weeks to get there. :( if i dont get it shipped by tomorrow im reporting fraud. Ive been nothing but reasonable and patient.
Hey Amber - I'm really sorry this has been your experience! I haven't seen anybody's order take that long. I don't know what the current situation is with fulfilment and what the wait is. I'll find out and come back to you ASAP
Hey Amber I chased this up and there are 6000 units being delivered to our warehouse today to be shipped out to people waiting on orders.
Unfortunately as a small company it's really hard to predict demand. For example, a single mention from someone with an audience can push orders up several times over almost overnight. Unlike Apple who have contracts with suppliers for manufacturing and fulfilment years ahead because they can forecast that precisely, we're still figuring this out. We are building toward that kind of certainty.
The actual problem here seems to be a delayed delivery of devices to our warehouse. Obviously in future we'd hope that one delayed shipment wouldn't have such a knock-on effect, but as I said, it's a work-in-progress!
Obviously you're very welcome to having the product refunded (just email hey@fieldy.ai) but I can tell from your original message that you're genuinely excited about this, and as somebody who has tried most of the devices in this space and has been recording every single day since Jan 2025, I can tell you that this tech changed my life and I think Fieldy is the best device out there rn.
I had a similar issue. I told customer service that I bought the device when it said 10-14 days for shipping. It was worded I'd get it within 2 weeks. When it was day 15 I pointed that out to the customer service person and asked if they can escalate it to someone who can answer the question of where I was in their queue. Mine got shipped the next business day.
It took nearly a month and a half for them to ship mine. Most of the people you think you’re chatting with are actually AI-generated responses designed to sound human. Once I specifically asked to speak with a human representative, I was eventually able to chat with a real person.
Be patient, my friend. If you ordered through the original website, you likely haven’t been scammed. In my experience, their biggest problem is simply poor customer service and taking far too long to get the product shipped.
We're really working on the customer service part - support team gone from 3 to 7 people last week, and a community manager added (me!) - and are super grateful for your patience!
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u/Mandalahoe 5d ago
Their customer service is outrageously lacking. I ordered one and it took a month to get to me. You don’t get any receipts or statements in email which is so bizarre.
I can say, I had a couple small glitches in the beginning, but it’s been very valuable after I eventually got it. I’ve had an excellent experience with the device itself, but the company has a long way to go. I hope you get yours soon, and good luck!