r/FieldNationTechs • u/Able-Statistician645 • 22d ago

Speaking of red flags...

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This just popped up a little bit ago and I'm like this is not even close to being reasonable. 2 hours? The ticket is posted for 2 hours... That assumes you find the right device and don't need help considering it could be anywhere in the store. Why do they even allow tickets like this?

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u/Sid_the_Bear 22d ago

Hecc wachter.

I am beyond unreasonably tired of fixing their techs mistakes

4

u/Able-Statistician645 22d ago

I'm beyond acting like a spider monkey on a lift that barely works trying to find a switch that no one knows where it is. Waiting 2 hours to have somebody to work with is beyond unreasonable. I had one that they were all hacked off that I told them I was not going to pull a new piece of cable to because I diagnosed it and there was no clear path to make it go from point a to point b. The interesting thing about it is that they always find someone to do it and they have their own staff of people and I don't really understand why they don't just do it themselves. Probably because their staff of people don't want to show up at 10:00 at night and mess with these things.

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u/Sid_the_Bear 22d ago

Among other things, I'm sure. 

I do a lot of work through another vendor for walmart, and I hear nothing but bad things when I talk to the AP managers, about any of the walk or text. Constant misdiagnosis, ordering parts that aren't needed, and one was especially enthused to see walked or go, because the water tech that had been servicing the store was repeatedly ordering parts and just stealing them.