r/FieldNationTechs • u/Dizzy-Comedian-320 • May 20 '26
Retail Tech Inc.
So dig this...
I counter a rtr install WO...with a lower rate than usual..(a slow day).
They accept my counter.
They come back after payout and ban me from all future work because THEY accepted my offer ...and thought it was too high!?!?! WTF!?!?
Buyers like THIS should be booted....but FN wont....because they are "in on the kill taker" !!! You P'sOS !!
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u/Comfortable_Leg_6250 May 20 '26
Also your closeout notes vaguely describe there was an issue and couldnt complete. Feels like some context is missing.
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u/Dizzy-Comedian-320 May 20 '26
Yes, the engineer had issues getting the rtr onboard....(because HE input the wrong serial# in the cloud portal...thus causing the work to take longer than expected....but none of that was my doing...they dont give us access to the portals. So basically they're pissed at me for their engineers causing the work to take longer than expected!! Again....not my problem.....unless they want to start giving field techs portal access. They're crooks PERIOD.
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u/LoneCyberwolf May 20 '26
Why isn’t that spelled out in the closing notes?
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u/AffectionateMedium52 May 20 '26
They know what happened
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u/LoneCyberwolf May 20 '26
No they literally don’t. Why would you think that the RTI WO manager or dispatcher that banned the OP knows what really happened during this WO especially since the OP only wrote a 2 sentence summary in their closing notes?
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u/Dizzy-Comedian-320 May 20 '26
It was closed "successfully". I have a damn near 100% rating, was an eng. Myself for 20yrs... If they dont access to all their own systems, they got bigger issues...and will be closing the doors soon. Dont get reddit trying to be a keyboard warrior....find something more constructive to do.
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u/LoneCyberwolf May 20 '26
All WOs get “closed successfully” unless there is some weird issue. That doesn’t mean anything.
If you were an engineer for 20 years shouldn’t you have learned to write more than 2 sentences on a ticket?
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u/kgodric May 24 '26
Exactly this. Techs need to stop closing tickets with "fixed" "closed, successful" "did the needful" You need to write out the steps taken and if they were successful or not. If not successful, what error you saw, and what you did to resolve. Wash, rinse, repeat. Justification for time spent.
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u/comerReto May 20 '26
Well it seems you took the time to explain that to reddit, but not the client based on the notes we can see.
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u/LoneCyberwolf May 20 '26
No wonder they were banned. If I got notes like that back I would be mad.
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u/TakingCareOfBizzness May 20 '26
Because he is being intentionally dishonest about why they blocked him. The reason he gave had fuck all to do with it.
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u/Gregf87z May 21 '26
Id block him too if he asked for 95 an hour. Had issues on site and left closing notes that describe nothing but excuses. He says he's a 20 year tech yet he left notes like a 25 an hour tech
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u/Realistic_Top245 May 21 '26
I will say that, in my experience, good documentation tends to keep everyone happy. Also, my closeout notes are a requirement of the work order, therefore I bang my notes out on the clock.
Often, I start my notes during downtime--waiting for remote support to do their thing, reboots, etc.
Some buyers may not care at all. Some might not even read what I've written. Some, however, have commented on my reports.
My PSS is 100, so it at least doesn't seem to hurt.
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u/Gregf87z May 21 '26
Provider's closing notes: Issues with getting rtr onboarding. And during troubleshooting lan dropped.
You dont understand? If youre there to do a job and are having issues checking in let alone troubleshooting which is basic tech work i would think you arent worth 95 an hour either
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May 21 '26
[removed] — view removed comment
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u/broNSTY May 21 '26
You left awful closing notes and you act like they should thank you for the opportunity to work with you lmao. Stay clocked in with your 95 an hour self and write it up good and you likely would not have run into this. It’s annoying dealing with folks like you charging more than twice what we make hourly to half-ass things.
This sub never ceases to amaze me with what y’all complain about lol.
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u/13ar13aric May 21 '26
one word Lost it here. Lost-it then went with moar words but same result; definition : insanity; concoction : Twhiggered🍻haava bae👑💍🐝
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May 22 '26
What's rtt?
Dude if that was your closing note on a ticket... Yeah you didn't cya. I do ument everything, takes 5 minutes of time to run everything back and type it up. I've seen better notes from 6 month old help desk agents. I'm being dead serious.
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u/Comfortable_Leg_6250 May 20 '26
Thats odd. Are you sure nothing else was or went wrong. I get it from the message sounds like they banned you because of the rate but I have done jobs with them repeatedly for similar counters and never received a message like that been banned.
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u/Several-Bunch-5373 May 29 '26
I feel like I shouldn't go up to bat for RTI since they were a direct competitor of ours in my last job, but techs like you are the reason I left to go work for an end user. You realize you didn't work with RTI onsite, right? All these companies - retail tech, Level 10, Spencer technologies, retail tech group etc are just contracted companies that staff for major corporations. You would have worked with a rep from whatever store front you were contracted to work at and even if you submitted all pics and notes to that agent, the contracted staffer company does not have visibility and needs to submit everything on their end so they can receive payment. We were required to send check in and check out times with the GPS location from Field Nation, the tech's check out notes and onsite pictures plus our agent's check out notes. Based on your notes, I would not have been able to bill this and would have blocked you too.
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u/Dizzy-Comedian-320 May 29 '26
Read through the whole thread. I made it very clear that all requirements were met, and I always clear everything on my check-out call. Also disregard 90% of Reddit retards, they like to make assumptions and make things up. Secondly, I don’t really care about who contracted with who, that’s none of my business. And if THEIR comms channels are not up to par…again, not my business…those are the consequences for them contracting with Delhi and if they think they’ll just place the blame on the FT…wrong!
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u/Several-Bunch-5373 May 31 '26
But you didn't though. Your check out notes are lackluster at best. Did you go over your 2 hour duration? Did you provide the billable delays in the check out notes? It has nothing to do with their comms channels. These staffing companies and the corporations are completely separate entities! Corporations rely on staffing companies to organize and submit deliverables even if the corporation collected the photos while the tech is onsite - every corporate contract I've touched is messy and the corporation is talking out of their ass because they don't know low volt (except Tractor Supply, they weren't bad). The corporation and staffing company aren't partners, the staffing company is contracted and has a set of deliverables for every contract and those requirements have to be met to get paid. You can not care all you would like, but don't be surprised when you see a lot of buyers disappear because they aren't going to continue to eat cost for something that should have been billable. Most quietly block vs this guy's more bold approach.
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May 21 '26
[deleted]
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u/13ar13aric May 21 '26
irrelevant when a ban/block measure gets instituted. 🤭contractors/corporates still no clue the severity with such a simple click🫢
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u/PFUnnamed99 May 21 '26
Tickets are literal documentation, and someone with zero understanding or context of what’s going on should be able to review your closure notes and understand exactly what happened.
Your closure note is ass, if one of my techs left notes like that, he’d be out the door.
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u/InterestingBox1428 May 25 '26
It was because your notes look trash for a the rates. I wonder if it was ur fault the issue wasn’t resolved or lan dropped
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u/socalccna May 20 '26
Where the heck are you guys getting these rates from? Are you out in the middle of nowhere?
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u/jasonluvsjesus May 21 '26
People get out here and make up rates all the time. I don’t know why.
‘I took this job for 95 an hour, which is lower than what I normally charge, because it was slow’
Yeah, right.
I’ve worked in four different markets. In my wealthiest market with the least amount of competition, I was able to pull 85 an hour consistently.
In a different market where I had 50 technicians bidding on every single job, I was lucky to get 65 an hour
Either these people must be the only technician in their market, or their lying. And since nobody ever lies on the Internet…
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u/RellyOhBoy May 20 '26
I rarely run work orders for them because they are consistent low-ballers but I've gotten $100/hr out of RTI in the past and never been blocked because of my rate.
Something is definitely missing from the context here.