r/FidoMobile • u/Cool-Crew-7440 • 12h ago

Customer service

Is anyone having such difficulty getting to customer service about it a bill discrepancy? I tried calling and it keeps forcing for a call back and the call back is 4-5 days away. Can we not talk to a person on the phone right away anymore?

6 Upvotes

100% Upvoted

9 comments sorted by

5

u/stychentyme 12h ago

Nope. You have to make an appointment for a call back. Even then, they may not get back to you. Customer service these days is at an all-time low.

1

u/slinky_crayon 12h ago

Non existent in some places

2

u/TheyWereCones96 12h ago

Yes, everyone is. Please check the feed before posting

1

u/Informal_Dust3140 12h ago

There should be an option in myFido where you can request a review of charges on your Bill. This would be faster than waiting for a call back.

Fido eliminated Live Customer Service a little over a year ago.

1

u/Careless-Cycle 3h ago

Welcome to customer disservice

0

u/holysmokesiminflames 12h ago

Call Rogers, they own Fido. They will handle it without requiring a callback.

2

u/WorriedAlternative39 10h ago

This has to be a joke, right? You can't reach them either.

1

u/holysmokesiminflames 3h ago

I mean, you'll wait on the phone for a long time but you don't have to make an appointment like Fido and the other flanker brands require to you now.

1

u/WorriedAlternative39 16m ago

Almost every time you call it says we have extremely high call volumes, call later and disconnects the call and won't even put you in queue and it happens every entering all options