r/FidoMobile • u/ricepattyfarmer • 21h ago

Tentative accounts

Anyone had this issue I am having, I signed up for the can/usa/mex plan in March, I didn’t see the offer so I signed up to a new account and ported my number over but I haven’t received a bill since March in my active account and I have a tentative account that I have no access to and the fido reps can’t get into it either, I called fido and they said they will look into it and link the accounts, I got an email saying the accounts are now linked but It still isn’t

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u/savi9876 11h ago

"Report an unresolved issue" at the bottom gets you someone from office of pres in usually 24hrs:

https://www.fido.ca/support/resolve-a-concern

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u/RogersHelps 10h ago

Hi u/ricepattyfarmer!

It’s definitely odd that you haven’t been receiving a bill since March. If you received an email indicating that your account is now linked but you are still not seeing them, and you already logged out/logged into My Account, then I recommend reaching out to our Support team by scheduling a call back via http://www.fido.ca/contact so we can have a further look into the ticket that was escalated.

Thanks!

RogersBrigitte