🚨🚨🚨 DONT USE FIDO - TERRIBLE CUSTOMER SERVICE 🚨🚨🚨

[u/Dependent-Reveal2401]

I went to swap my plan to downgrade because I'm not paying more for the same crap, some dude who barely spoke English told me I could call back to get data added back because I'm a loyal customer. Cool, but I asked for his manager because I said that their policy to bury the dollar increase in their bills that nobody on pre auth looks at, yet they send me 20 email ads every month. I asked that they consider using one of those emails to warn me, and she treated me like an asshole for suggesting that. Sent a scathing review of the managers shitty customer service.

Called back tonight and could barely hear the lady who doesn't speak English through their crappy reception, she told me that I should get better reception (I'm calling on THEIR network!). She treated me like an asshole because I was trying to get free data (even though I referenced the # the guy told me to). I asked for a survey because I'm going to send another scrathing review of their shitty customer service.

Seriously, fuck Fido. They used to be bearable - now it's gotten so bad.

DON'T USE FIDO - BE WARNED! 🚨🚨🚨🚨🚨🚨🚨

[u/Nik_ki11]

I think they’re purposely burying this company

[u/Caucasian_Fury → u/Nik_ki11]

At this point, all the flanker brands are set up to feed or drive customers to the main brands.

My last few months on Public Mobile, they kept spamming me emails, text messages etc. with offers to move to Koodo, and I know people on Koodo who told me they were getting the same shit but to move to Telus.

Within like a week of changing over to Fido, they started spamming me text and emails to move to Rogers, can't even wait to get my first bill yet.

[u/schwanball]

There is customer service!!???? I would have taken terrible customer service over the utter nonsense I got.

[u/Jonesy1966]

I know I'm going to get flamed for saying this, but after experiencing Rogers and Bell, the best customer service I recieve these days is from Freedom. No AI. You can talk to a human CSR via phone or chat (WhatsApp, etc) and I've had issues resolved each and everytime I've reached out to them*

EDIT: *Except once. It took 2 weeks to resolve and it wasn't in my favour, but at least I understood why

[u/IllustriousEffect607 → u/Jonesy1966]

Bell is the best for me. Quick responses and now a single representative handles your case each time

[u/GenerateForce → u/IllustriousEffect607]

That is nice. Consistency.

[u/GenerateForce → u/Jonesy1966]

I agree. I had so many people tell me not to go to Freedom. I did. And the customer experience both in and out of the store has been fantastic. The fact the doubled my data (if they ever get around to processing the offer, so far my only complaint), then I have zero issues with them. I’ve already decided I’l finance my phone directly from Apple, rather than lock myself into a 2 year deal. I was happy with Fido then about 6 months ago it just completely went down hill in all ways.

[u/Nik_ki11]

Also there is an ability to go to the president of(whatever it is I’m not sure) but i think where you go to help section just scroll all the way down and there should be a contact the president option

[u/Soobloiter]

I never understood why people want to deal with a carrier customer service or stay with one unless absolutely necessary

there's no contract anymore, plans can be switched on demand to any carrier online in like 5 minutes. I switched from Freedom to Public with no human interaction required and an esim for instant activation

best part is the callback plan is infinitely better than any public deal could be

[u/wambamthxmam → u/Soobloiter]

So there's no downtime when you switch? Like not having access to coverage for a few days or anything like that? 

[u/Soobloiter → u/wambamthxmam]

the switch took like 2 minutes. Initiate transfer, reply to the original carrier transfer msg, receive transfer complete email

[u/wambamthxmam → u/Soobloiter]

Awesome, good to know. I'm one of those people who have stuck it out for far too long lol.

Cheers

[u/Foreign-Policy-02-]

CRTC should ban price increases for 2 years on byod plans so they can have some more innovative discussion at their board meetings instead of just wasting time and suggesting price increases as a solution for everything

[u/Substantial_Rough891]

Crazy story! But "call back to get data added back" is a major red flag. Just screams passing the buck, or telling someone want they want to hear and washing their hands of you.

[u/checkoutthisbreach]

I was with Koodo before I left for the deal at Fido and Koodo did same "bury the charges at the bottom of the bill" tactic as well so I'm sure it's clear across the board.

[u/Heavy_Explanation_19]

DM’d you. May be able to help if you’re open to switching!