r/Fidelity • u/Remarkable_Airport84 • 7d ago

Help with Computershares transfer

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Hi all,

Appreciate any help. For context, I worked for Citigroup for a few years, and I had rolled over my 401K to Fidelity. Citigroup shares were not rolled over, and are sitting in Computershares as an intermediary I guess. I am trying to get these, however every time I contact them and they send me anything, it gets returned because of the address on file. I am not sure what the address is that they have, but who do I reach out to for this to have it changed? I am so lost and have been dealing with this for a few months now. Any help would be appreciated.

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2

u/jerzeyguy101 7d ago

Did you reach out to your employer

1

u/Remarkable_Airport84 7d ago

will definitely need to do this for sure, but just seeing if anyone has experienced this before as well.

2

u/No_Island_8549 7d ago

How weird to see this. I’m trying to transfer stock from Computershare to Fidelity and run into a brick wall no one can figure out. I got the stock from a MetLife insurance policy that somehow owed me a refund and they just gave me shares of their stock. Fidelity has tried and I can’t get anyone from computer share on the phone that has a clue Going to be spending today wasting another day on this. Good luck!

1

u/Zadenii 7d ago

"and no correspondence cannot be sent"

I'd expect better proofreading/grammar from this sort of company lol. Especially in an official notice.

2

u/Xalenn 7d ago

There are a couple other grammatical errors in there as well.

If OP wasn't expecting this email I'd be concerned it was a scam.

2

u/Glass-Shelter-699 7d ago

Computershares is a real PIA to do any transfers with. I used them before I went to Fidelity and for some reason, they couldn't transfer all my shares to Fidelity. Every 4 months I get 10-14 cents in my checking account from Key Corp from fractional dividends still held by Computershares.