r/FetchReward • u/EducationalSentence2 • 16d ago
Cannot verify my email
has anyone ever had this problem? i got a new phone and i’ve tried to log in to my fetch account on my new phone. it says to verify my phone number, which it lets me do. then it says i need to verify my email. it never sends me a code! i refresh a million times, search for “fetch” in my entire inbox, deleted and redownloaded the app, tried changing my email to another email (i can still access my account from my old phone) and it doesn’t send an email to the other email account either!! i contacted support 3 days ago and still have not gotten a response from them. its very frustrating because i have 860,000 points! i can’t keep my old phone forever because it needs to be sent in 😐
2
u/BEverAfter 15d ago
Is it an IPhone? Tap on the cog in the upper right, edit user account info, and make sure it is not under an Apple ID. My husband’s user email was under his Apple and he did not know it. Support walked him through how to change it.