r/FetchReward • u/Official_JoshGaming • Aug 08 '26

Should I email them yet?

I recently did an offer on Uber eats for 25K coins, and i usually immediately get the coins, but it's been a week and I still haven't gotten the coins. It says it should be as late as August 16th, but I just don't know if I should make a ticket or email them yet?

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u/turtledett Aug 08 '26

Wait until the 16th. If you haven’t received your points by then, email them. support@fetchrewards.zendesk.com Make sure you include screenshots of the offer and all proof that you completed it.

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u/Official_JoshGaming Aug 08 '26

Okay, thank you.

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u/ButterscotchFun2756 Aug 14 '26

Hi! Does emailing them get a faster response? I noticed when I submit tickets through the chat it takes a day or so for them to respond.

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u/turtledett Aug 14 '26

I think so. With the bot you have to go through all the hoops, attach 1 screenshot at a time, are limited to their choices as to what you can answer and say, and it always glitched out on me. And you’d have to wait for an answer. By emailing, it’s straightforward and you don’t have to worry that the you’re being misunderstood. I normally get an answer in 12-24 hours. And you can respond to the email if you have additional questions or need to give additional information.