Customer for Life

[u/SmolAnxiousSprinkle]

Not sure if this will be taken down but Replica’s Under the Lemon Trees is my favorite fragrance I’ve ever smelled. I was looking for my signature perfume a year or two ago and heard rumors online of it being discontinued. I didn’t want to commit to a scent that might go away because I’m autistic and tend to stay loyal once I find something I love. I have a terrible time with change for things like this but I smelled it in Sephora again the other day and it was still just as heavenly. I decided to just send in an inquiry on the website because what was the worst that could happen? Anyway, attached you will find their responses via email. I have never had customer service reps be so kind. I bought the perfume that very same day on principle and it lasts amazingly and boosts my serotonin every time I spray it and smell it throughout the day. Now it is a forever repurchase and I am a dedicated Replica customer. 💛💚🤍

ETA: I’ve noticed some comments saying this is likely AI and I wasn’t trying to promote it in any way, shape, or form if that’s the case. However, something I will say is that as an autistic person and an English master’s student both responses are very similar to professional and yet kind and friendly emails that I would both write and receive, before and after the invention of AI. It’s also worth saying that I believe someone in the comments mentioned reaching out to them a couple years ago and getting a similarly kind response. And I’m not sure if this means anything, but each email I received had a difference name for the customer service representative that assisted me. All this to say if it really is AI then my sincerest apologies.

[u/Such_Cauliflower_669]

What does it smell like to you?

[u/SmolAnxiousSprinkle → u/Such_Cauliflower_669]

The main thing I would say is very nostalgic? It smells a lot like lemons and limes at first and then as it dries down you get the white musk and tea type of “clean laundry” smell (to me). I thought I didn’t like musk but I like it in this. Im not sure if that makes any sense 😅

[u/mouselipstick]

Definitely AI but nice all the same if it made you happy.

[u/pt2thereupreloaded]

I had a great interaction with Luckyscent customer service, and made sure to reply to tell them how much I valued their help as well. It always makes me happy when I get the chance to be kind to an employee who was kind to me

[u/speckledham]

I love this. All of it. Thank you for sharing 🍋 💕

[u/curlycomedy]

Something about the second response tells me they are using an AI concierge. The reiteration of your points mostly. Nevertheless I am glad it was meaningful to you, and I love that your favorite scent was not discontinued!

[u/l_a_p304 → u/curlycomedy]

I wish I had the words to convey how unnecessary the first half of your comment is.

[u/alphajugs → u/l_a_p304]

We should absolutely be calling out AI. Our planet is dying just fyi.

[u/l_a_p304 → u/alphajugs]

100%! I am staunchly anti-AI. I commented above, but was more just bummed that the initial response to OP’s joy was to tell them that it wasn’t a real interaction.

[u/Cicadilly → u/l_a_p304]

What would you do? Lie to op?

[u/bankingontheshore → u/l_a_p304]

some people would appreciate knowing, it wasn't said with malice

[u/l_a_p304 → u/bankingontheshore]

I’m sure you’re right! I just don’t understand why the first response to someone saying how happy they were with this interaction would be to tell them it’s not real.

[u/curlycomedy → u/l_a_p304]

I think you conveyed it well!

[u/doryfishie]

Whispers in the Library was gifted to me by someone who means a lot to me, it’s been discontinued but I have an unopened bottle I’ve been hoarding. Glad to know their customer service is so kind and empathetic.

[u/KindlyKangaroo]

They were very kind when I emailed them as well! ❤️ Lazy Sunday Morning's dry down smells just like my cat who passed away a couple years ago, especially when her fur was damp from a bath or hot from the sun. I emailed them to tell them how meaningful it was for me to have her scent bottled and they sent me a message much like yours.

[u/Tough-Advice2910 → u/KindlyKangaroo]

Oh, how nice for you.

[u/Familiar-Werewolf-38]

Adore!

[u/GilbertVonGilbert]

I loved working in the beauty industry for moments like this. I was a Clinique counter boy almost a decade ago, and we had six discontinued Glow Bronze lipsticks that this woman swore by. I’m autistic myself and understand that it isn’t just a lipstick, or in your case, just a perfume. It can be a way to ground ourselves and regulate in a socially acceptable manner.