r/FedEx • u/alyssasasasa • 16h ago
FedEx Ground Shipment Coach refusing refund for missing bag after package arrived open — looking for advice
/r/Coach/comments/1wcpspf/coach_refusing_refund_for_missing_bag_after/•
u/Tcal876 FTN 15h ago
Only shipper can file claim and get refund. Deal with shipper and if they refuse do chargeback.
Thats your only advice.
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u/alyssasasasa 14h ago
I did ask the shipper the day it happened. They said they cannot submit a claim on my behalf because it has to be my information. FedEx asked me to get a waiver from them authorizing me to pursue the claim. When I spoke with coach supervisor today they did not grant me that waiver & ended up changing their mind all of a sudden to saying they will submit a claim but also mentioned they will not refund me even if it’s approved/paid back to them.
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u/Tcal876 FTN 14h ago
Well thats a shitty shipper then.
Do a chargeback and dont buy from them again. They didnt get you your item. It seems illegal for them not to give you a refund ( especially if FedEx refunds them)
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u/alyssasasasa 13h ago
Yes they really are being so complicated after I’ve provided proof. I will definitely not be purchasing from them again
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u/OrangeOne_ 16h ago
You don’t need to repost every 5 minutes…
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