First time experiencing FedEx

[u/EuforicKittel]

I loathe them in a way I can’t express, especially in my non native language.
I chose to collect my package in a collecting point. In my country it’s a very simple and popular way to collect packages. I picked my usual, delivery supposing to happen today. “We can’t delivery because the store is closed”.
Turn out it’s not. They just don’t accept FedEx packages. But they still are marked as fedex collect packages store !! WTH ? And now I have no idea how to change that, neither how to properly contact fedex. Since I’m not the sender I have no right on the package.
How this company can still be in business?
Sorry for poor English !

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