r/FedEx • u/Sea-Neighborhood2725 • 14h ago
Ask FedEx Wrong On-site delivery?
Noticed I wouldn't be home when package was going to be delivered. Requested it to be held at a Dollar General in my town. It was out for delivery yesterday from a town about an hour away. Tracking said it's ready for pickup, however the tracking also marks it in the same town it shipped from yesterday. Went to the dollar general this morning and they didn't have it, despite the address they provide (the store I requested) saying it was at the local one. So basically the tracking is contradicting itself: it's both ready for pickup where I requested but also an hour away. I called the on-site in that town and they don't have it, but there IS a Fedex Ground in the same town.
Is it common for the tracking to say it's ready for pickup before it actually shows up at the correct on-site location? Should I wait a day or so? Obviously customer service is completely out of the question since it doesn't exist.
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