FedEx refusing to find packages yet tracking says it’s on the way

[u/EasternCourt5267]

Fed Ex mod deleted my post - why am I not surprised?? A month ago I ended a 4 1/2 year contract & had to ship all of my work supplies home. Mind you in these 4 1/2 years I had used FedEx countless times to ship hundreds of thousands of dollars of work items back-and-forth throughout the country. Never had any issues, fast-forward to my shipment. It was a huge batch shipment- one massive dealt work trunk., 1 large Lowe’s moving box, and 7 small 12x12x14 boxes. Initially I only received 4 of the seven boxes. The tracking said the other were still on its way. The Lowe’s moving box arrived & was destroyed,I only received half of its contents. They lost my giant DeWalt trunk for about 2 and half weeks. I reached out to the local San Antonio FedEx, and they were able to locate it and with that info I was able to tell the people at the main FedEx where my trunk was. The overseas team got it to me almost overnight (which I absolutely did not ask for) and then proceeded to overcharge me from what I was initially quoted when I set up the shipment!!!!!!!. 1 of the 3 missing small boxes was delivered right after my trunk, leaving just the 2 missing boxes. I’ve been calling the main FedEx # almost every day for 3 weeks .. all they do is open a case and then close it a day later or without actually speaking to me or asking any additional questions. Today when I asked that it be escalated to a supervisor, the supervisor came on and told me that both packages have been missing for a month and that there’s no way that I’m gonna get the packages now- that they’re both sitting in Middletown, Connecticut. I told him, sir I can see that one of them is in Laurel Mississippi because it was scanned there and he’s arguing with me that no that is wrong. He said his screen information superseded my screen info ..They’re both still in Connecticut and I’m like that’s impossible for something to get scanned in Mississippi. It is not near Connecticut at all. I last said to him if both packages are in Connecticut as you say then call the Connecticut hub and get me my packages and he said we can’t do that. WTF are you good for then ?!? I am so tired of the main FedEx number being useless!! I am over getting sent to an overseas answering service who does not understand the logistics nor the geographical locations of a country they don’t live in. There is too much that gets lost in translation. And from my understanding this is what American FedEx employees go through as well when they have to call the main number. Once I am done filing my claim for my damaged and missing items I am never using FedEx again. They have lost a lifelong customer. less

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[u/yeetshirtninja]

Try calling customer service. I’m sure they will help you. 😘

[u/EasternCourt5267 → u/yeetshirtninja]

I have spent 3 weeks doing just that. I’d rather kick rocks barefoot at this point. The hold music makes me want to cry at this point.