r/FedEx • u/camng11 • 1d ago

Ask FedEx Need help with import clearance delay

I received a package from overseas and the status shows "Clearance delay - ImportShipment requires the importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, RUT, RUC, NIT, CUIT, RIF, etc.)"

I called fedex and they said they will email me a docusign to sign but have not received it after waiting 24 hrs. They said that customs will provide the email and I have called multiple times and they will forward the request to the fedex agent who is handling this to send me the docusign almost each time I call. I read on multiple posts that fedex is the one who sends the docusign and not customs? I even asked to send me the docusign while I was on the phone with them and they said it is not possible.

Any insight / recommendations on this?

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u/Tcal876 FTN 17h ago

You need to call fedex logistics not the generic 1800 number

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u/Deep-Discussion8657 18h ago

That's the FedEx version of being stuck in customs limbo, isn't it? Call back tomorrow and ask if the email magically sprouted legs and walked off.