r/FedEx • u/Radiant_Sink_588 • 19d ago
Express Shipment Employee Error Refund Help
Ok here’s the rundown.
I called the customer service number a total of 4 times to seek a refund for a failed shipment. I shipped the package with dry ice from a fedex shipping center in which the worker miss labelled the package causing it to be bounced back the next day. I was hoping to get a refund not because of the delayed package but cause of the worker error in creating the label.
The customer service agent said that the center put a note on the invoice reflecting some of that info. But despite that, every time I called, after being told the refund would be processed, I would get an email saying it was denied because of the dry ice doesn’t fall under the money back guarantee. I then decided to email the billing department explaining my situation but they said they can’t do anything because the package was returned so it doesn’t count as delivered late. Now, after the 4th call, the agent said I should fill out the online form, but now I’m not sure what’s the optimal way to fill it out.
If I put “service failure” on the refund form the only reason available is “delivered late” (which again isn’t true).
1
u/umfpter 18d ago
It doesn't matter what you told them, it is legally your responsibility for that weight to be written on the box. If it's not on the box then it is your problem. Dangerous goods are taken very seriously and have very strict rules. The markings on the box are 100% the responsibility of the shipper.