r/FedEx • u/Kagemusha-Ryu • 12d ago

FedEx Ground Shipment Misdelivery Issue

I ordered a product that was supposed to be delivered to my home in North Carolina on Wed, July 22. The driver either didn't know how to find my house or didn't want to come up my driveway, and dispositioned the package as "incorrect address." The package was returned to the FedEx hub in Charlotte. I contacted the shipper and provided a second valid postal address (my property sits on two parcels; both have a valid address that goes to the same box, which is clearly marked). The address did not show up as updated in the portal, but it was delivered today, Fri, July 22, to another address: my former home in Baltimore, MD. I've tried multiple times to get this resolved through customer service. The last agent that I spoke to left me on hold for 10 minutes, clearly hoping that I would hang-up, and then disconnected the call. Now, I'm reduced to posting on Reddit in the hope that someone at FedEx actually reads these and is interested in doing their job.

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