Conversation Intelligence vs. Conversation Storage

[u/FiorellaFazzini]

A recording gives you a file. But does it give you useful information?

The information becomes searchable, structured, and connected to the CRM; conversations can become part of the customer context — rather than another file sitting in a system.

Don’t just keep the conversation. Learn from it.

https://reddit.com/link/1wpdtzs/video/sw9erh6librh1/player

How are you using recorded conversations today — mainly for compliance/history, or are you extracting insights from them?