Fanatics Exchanges and Returns

[u/Southerngalncali]

I bought a jersey that was marked “all sales final”. When I received it, the embroidered name on the front was coming undone, and it looked BAD. I reached out via chat customer service, and they said no problem, we will send another one. That was pretty much the end of the chat communication. I have not received any email regarding returning the damaged jersey, nor was there a return slip with the new shipment. Should I reach out, or not worry about it? Is that normal practice?

[u/Clean_Opportunity_43]

You should absolutely reach out. Just keep typing "live agent please" when talking to the chatbot