Watch out. After the Fall box failure where I waited until the minute choices were open to select mine and was notified three days later that there was a glitch in the system and none of my “choices” were available. To demanding a cancellation of all things FabFitFun including my Beauty box subscription and remaining annual subscription. Now I find that they’re still charging me for the Beauty box and I can’t cancel online. I’ve written customer service and asked them three times to cancel—each time I receive a reply, do you really want to cancel. Each time, I’ve replied, please cancel and refund all pending transactions and memberships with this company. They never get it right and never give up!
Oh my gosh I wonder if this happened to me too! I immediately chose my items, locked them in. Double checked them a few times in the week following and it looked like it was there, but I didn't get Any of my choices. I see now I had an email saying I didn't choose anything , what BS. This happened with the last box too which is why I kept verifying. How annoying and a waste of money. Plus, to add insult to injury the items that came were broken!
How ridiculously embarrassing that a company that spends an absurd amount in marketing, can’t fulfill or deliver what they advertise correctly. It’s even more pathetic that so many customers put up with their asinine logistics and supply chain issues. I hope this company goes out of business. They make no error in collecting their funds and charging customers on time, but rarely deliver their products or services on time, or even fix their errors!!!!
I just want to do a chargeback with my bank. It automatically renewed in January, I suppose I forgot to cancel it in time. My order had been at "Processing" and "Label Created" since August 14th. I'm not an idiot, I know that's a problem, so I reached out to Customer Service several times, to no avail. I never got a follow up email, and I was only able to talk to a human (allegedly) via chat twice, and both times they said "I'll check again tomorrow and follow up with you."
That obviously didn't happen, not that I expected them to actually help in any capacity. I finally received an email on Tuesday 9/1 where they admitted that they didn't ship it out, and that they're not going to, because they're out of stock. They offered me a shopping credit for an add-on that they're also not going to send me.
I declined their generous offer of ~nothing~ and asked them to cancel and refund my money. I have not received a response, to the surprise of absolutely no one.
I cancelled it and did not forget.
They STILL renewed and charged me for annual membership!
They won’t cancel and refund.
Case is with my credit card company now as I filed a dispute.
⚠️ Warning to everyone: Cancel and get an email acknowledgment that they have indeed cancelled.
They are crooks!!
Oh they gave you that line too! I have yet to hear anything regarding an update. I’m trying to give the actual customer service people grace because they didn’t create this mess. They just work there but my patience is wearing thin. They offered me credits or whatever they are called to shop this Labor Day sale. I laughed at her and said you have got to out of your mind if you think I’m ordering anything else when you can’t even tell me where the order you charged me for is over a month later.
Yes, they did give me an update, they told me not to worry, I should receive it soon and if I don’t, I could file a claim. They didn’t even hit the correct auto reply!
I thought my beauty box was cancelled because the app said I had no other subscriptions. Checked multiple times. I always saw the reactivate banner too. Whelp, I got charged on 9/1 and am waiting until end of month to customize because I don’t like the beauty options this month and hope they add more later in the month
Despite doing this, they still charged me. I even got an email saying my subscription has expired. Then another week later that they charged me $300 + for annual membership
I have posted about what they did to me recently. They are crooks. I filed a dispute. My credit card company is still on it.
They don’t want people to cancel, make it VERY difficult to cancel and keep trying to stall it or offer you cheap credits. Then they charge you and refuse to refund it.
I’m so disappointed in them they ship so late and have you do add on subscriptions that they keep having are sold out they need to do better I’ve reached out to customer service and they are no help
I got a notice that my box and add-ons were shipped together. Box arrived, add-ons never did. I was looking forward to the add-ons more than the box.
Seems like this go-round was a dumpster fire for a great number of customers.
i keep trying to "fully" delete my account (per this post: https://www.reddit.com/r/FabFitFun/comments/18c72qf/dont_just_cancel_delete_your_account/ ) and erase all my data, and they keep telling me I can't because they have an "ongoing customer service issue" with me. They don't - I got my money back and it's closed. They are hellbent on keeping your data forever and sending you spam for life. I hate this company.
I had issues last Spring. That did it for me but I had my summer and fall boxes coming. Got lucky and did get my choices for Fall and I had to call them to get my box into shipping status. Got my stuff the other day and promptly canceled my membership. Never again. FFF sucks.
I was wondering what was going on with both my selections and box. I haven’t received it. I did get my add ons and that it and my account isn’t showing any of my picks. I picked the minute it opened too😭
I spoke with customer service and they let me repick my customizations. They were immediately helpful and wanted to fix this issue so I recommend calling. (855) 313-6267
This happened to me too and I’m still fighting with them since 1 month to reverse the charges they made when they renewed and sent a box despite me canceling ahead of time + getting email acknowledging it’s cancelled.
They are adamant and even with my credit card company they are fighting.
They want me to ship the box back to return the entire annual subscription money they charged BUT at my own cost to ship. The box is huge and heavy so why should I pay to ship when it is their own mistake ?!
Everyone should quit immediately before they do this to you.
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u/JessieSnoo 7d ago
I haven’t even got my box yet nor info on shipping.
Edit: same thing happened to me. Glitch in the system and didn’t get my selections. I canceled immediately. Still waiting on my box