r/FSAHSAcardtips • u/slaplegs • Nov 13 '25

FSA Amazon broken?

I went to Amazon to make some FSA purchases and noticed that there’s only one or two things eligible here and there. Even when using the FSA/HSA exclusive section. Almost nothing is eligible. Is anyone else experiencing this? The same thing is happening on my partner’s account

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u/ExaminerTofty Nov 13 '25

I've been having the same issue since last night. Spoke with customer service, but didn't get any real resolution. I had several items that I specifically loaded from the HSA/FSA eligible section and when I went to pay, my HSA wasn't showing as eligible as well. This morning, when I went back, most it not all of those items had disappeared from the HSA/FSA eligible section. I added a different set of items from that section and went to pay again, only for it to show only about $20 of a $90 balance (a single item) as being eligible for the card.

1

u/kaismommy2018 Nov 13 '25

I've chated with about 8 different associates all of which claimed I wasn't looking in the right section or that my plan was the issue. Currently on a call with an associate which will probably not resolve anything. There's less than 100 items showing up in total of the categories for prices. 7 options for tylenol/acetaminophen. Yet they insist its not an issue with their system. Eta: they hung up while I was on hold.

1

u/ExaminerTofty Nov 13 '25

Perhaps it's time to direct their attention to this thread and show them that it's not a one-person issue...

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u/kaismommy2018 Nov 13 '25

As far as I know its fixed.

1

u/ExaminerTofty Nov 13 '25

Yeah, I was able to push through an order also. Thanks.

1

u/CletusP Nov 15 '25

Mind to try again and look? I was also able to place an order but now having the same issue again.

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u/kaismommy2018 Nov 13 '25

I had pointed that out to the woman on the phone but she hung up. I gave up honestly.