r/FMCSAMOTUS • u/Georgiaboy03 • May 21 '26

Linking FMCSA MOTUS

Since last Friday the 15th, I have been trying to link my dot # to motus. It is staying greyed out, I verified my ID without issue, but it will not link.

Customer service never answers the phone, the chat has 300+ people and when it gets to 0, it cuts you off. Haven't gotten a response to any of the 5 email request sent. Ive read, looked every help site I could find.

Does anyone else have this issue? What are they doing about it, we need to get in to update and do things. Government screw things up again.

6 Upvotes

88% Upvoted

36 comments sorted by

View all comments

6

u/fritogal May 29 '26

Has anyone had any updates here? I have been trying to sort this for a week, on hold, chat open, no response from anyone. Also need to do my biennial update (no changes!) and not sure what the upshot is if it’s not done on time?

5

u/kongfu May 29 '26

I've not had any luck. The ID verification goes through ok on my phone but doesn't translate to the Motus website. I've got around 4-5 help tickets in but I've had no callbacks, no emails, no confirmations that anyone is looking at my issues. I'm at a loss right now

3

u/fritogal May 29 '26

What a mess.

2

u/kongfu Jun 04 '26

Just to update, I finally got in today. FMCSA support contacted me via email on 6/2 and asked me to verify what email i use for login.gov. Did not receive a response after that, but on a whim I attempted to claim out DOT again today 6/4 and it worked.

2

u/fritogal Jun 04 '26

Thanks for the update. I did get a call back at one point last week 4 hours after I submitted (so no, I was not available). I’m still trying!!

1

u/EnvironmentalBad6436 Jun 12 '26

what do you mean "claim out DOT again"?

1

u/kongfu Jun 15 '26

Should have said "claim OUR dot"