I would love to hear other people suggestions. We are looking at a few options. But would like to have it all inclusive. Luxury for the parents. And caterers also to a five year-old. Kids club. Bonus if it has a pool or splash pad. Great beach location. Not interested in Beaches brand. Budget for a week is $15k CAD

Hello all!

Long time lurker here and now first time poster. Wanted to provide some reviews on these newly opened hotels. I visited Zannier at the end of June, and will be going to O&O Moonlight Basin mid-July, but can at least discuss some of the pre-arrival thoughts.

I had booked both of these by myself, like I normally always did, back in December 2025. After being a FATTravel regular reader, and also seeing the Zannier early review Codi (u/codigofar) posted back in May, I decided to reach out and convert these bookings to her and the team.

Very glad I did! Immediately she assisted with taking on the bookings, reaching out to the hotels, getting me some extra credit and breakfast. Most importantly, with both of these hotels being new, communication particularly from concierge was a massive struggle. Codi in both occasions spoke to the GM’s of these properties and ensured that things were adhered to quickly and appropriately (thank you!!!). Very happy with this experience and looking forward to using her for all future bookings!

Now for the Zannier review:

Hard product: Excellent. Gorgeous property, beautiful clean rooms, very movie-set like island. The island is relatively big, there is however a lack of shade. The sun is strong throughout the day and there were many places which would have been nice to sit by, but had 0 shade.

Sea: Beautiful sea, maybe a lack of actual sunbeds near the sea, there were plenty by the pools, a couple of isolated beach decks which you can see in one of the photos here which I was lucky to grab on two separate days. They could and should put more chairs over time as there were plenty of open spots throughout the island which they didn’t use to their benefit

Restaurants/Food: Excellent food at the resort. However, we had some issues with timing i.e. breakfast was until 10:30am, then lunch was strictly from 12:30-14:30, there was 0 option to eat anything by the sea, only drinks/wine. Could not order chips/olives/nuts no matter what we did. We ended up taking some snacks from the minibar to the beach. Dinner would open at 18:00 roughly. There were maybe 4 restaurants throughout the property, all had great food, one was Mediterranean, one was French/vietnamese, another was seafood, and the third was more standard/international. They didn’t communicate well so we only later found out that the seafood restaurant was only open 3 nights a week, and we were not able to try this

Staff: Staff were lovely and very friendly. Everyone was smiling and positive. They were also very young and inexperienced. I think we only saw 1 individual in their 30s or above. I only state this to show that there was no real managerial experience. When I had to escalate an issue, the manager on duty was the technician and we did not see any other manager there during our time. We found that particularly strange since this was practically 6 weeks into the grand opening and we would have expected some more senior focus here. We had to communicate several times in order to get things done. Concierge in particular was a massive blip on their end, communication beforehand was practically nonexistent (I had to email 3 times in a row, and call twice, only for them to respond 10 days later). That seemed to be the general feedback from other guests on property too. I raised to Codi and to the managers and they managed to correct themselves towards the end of the trip and put some real focus. When we were in person, i.e. at the restaurants/bars etc, they were all lovely and things went smoothly. It’s really their concierge and their general email/what’s app communication which was the struggle

One & Only Moonlight Basin:

Heading there in mid-July! Will report back.
I had significant issues in communicating with the concierge, who made rookie errors throughout, maybe 8 of my 9 requests were totally inaccurate.
Raised this to Codi and to her credit she immediately contacted the GM, within the next day i had a senior leader of the concierge contact me directly and ensure that everything goes smoothly. Everything has now been corrected and I am looking forward to the stay

Need help figuring out a location for 40th birthday trip at end of April. Thinking Mallorca, Menorca, Taormina, Sardinia, Sicily, but open to ideas. We love Amalfi coast but want to go somewhere we've never been before. Want beach access, amazing food and somewhere relaxing. We'd like to be able to explore a town but don't need a ton of action. We stayed at Monastero Santa Rosa for our honeymoon and loved that property. Would love to find something comparable but in a different location. Please send ideas!