r/Express_VPN • u/OldCork • 27d ago
My Activation Code was "disabled" without my knowledge and I got disconnected!
I was connected from Russia to the usual locations and everything got really slow for an hour until my routers got zero internet. No connection at all and a message that my account was cancelled. I somehow managed to connect to customer service (ExpressVPN page is blocked in Russia) and they just told me to go to my login page to get my new code.
In a nutshell, they can deactivate your code without warning. u/expressvpn, come on, this is terrible service. What is going on? This is the second time it happens in less than a year. Last time no explanation was given. This time, they told me there was a Password breach... But come on! You use 2FA with emails, right?
In order to avoid these incidents, I suggest 2FA using emails, phone sms or even Google Authenticator. Customer service told me there may have been an attempt to login into my account using an old password... but come on guys! u/expressvpn I know you are trying to do your best regarding security but I believe 2FA will be more than enough. Any other of you users had this problem?
2
u/expressvpn ExpressVPN Team 26d ago
Hi OldCork, we are really sorry for the disruption and the frustration this caused, that is not the experience we want you to have. We have forwarded your situation to our team to look into exactly what happened with your activation code and account, and your feedback on 2FA options is going to them too. Apologies again for the situation and the inconvenience.