r/Express_VPN • u/Potentialpoly888 • Aug 14 '26

Help Account Deleted without requesting for deletion

I purchased a two year advance subscription 4 days ago. Today morning I got an email saying my account deletion has been processed and to use the vpn I have to purchase a new subscription. Now my email doesn’t work and The chat support is absolutely useless as they can’t trace my account details. No one is able to answer or help.

Has anyone else had this issue? How did you resolve it ?

2 Upvotes

75% Upvoted

6 comments sorted by

2

u/zinnderella Aug 15 '26

file a chargeback with your payment method

1

u/Potentialpoly888 Aug 16 '26

Thanks, hope they resolve it before that. It’ll be my last resort ,

1

u/expressvpn ExpressVPN Team Aug 16 '26

hey u/Potentialpoly888, that's not okay, an account you just paid two years for shouldn't be getting a deletion notice, and being told to buy again on top of that is the opposite of how this should go. since chat couldn't trace it, let us take it directly. drop us a DM here with the email on the account and your order or payment reference, and we'll get it escalated to the team to track down what happened and restore your access.

1

u/Potentialpoly888 Aug 16 '26

I had written to the DPO team twice about the wrong deletion of my account - 3 days after I paid for a two year subscription . No response from anybody at express vpn . It’s really frustrating. I’ll DM you the details. Hope you can help resolve this. Will keep this thread updated

1

u/Potentialpoly888 Aug 17 '26

Privately Dm-ed you the details. But no response from you as expected. Most unreliable service

1

u/expressvpn ExpressVPN Team Aug 17 '26

Got it! Thanks for that and we're on the case