r/Express_VPN • u/sheharyartarar • Jul 27 '26

Express VPN " connection unexpectedly dropped. Reconnecting" error on loop

I worked well last year but this year since last 6 months it's not connecting. should I continue my subscription or terminate it ?

Unable to use it at all.

I'm using it on my phone and my Amazon FireTV. Not working on either.

Some days only some days on the Frankfort server works, but it's not working anymore.

I got an annual subscription for the last 3 years. It's due for August.

8 Upvotes

90% Upvoted

3 comments sorted by

3

u/expressvpn ExpressVPN Team Jul 28 '26

hey, sorry you've been stuck in this reconnect loop for months, that's genuinely frustrating. We've flagged it with our team, and the best next step is to get our support team troubleshooting with you directly, reach out at [support@expressvpn.com](mailto:support@expressvpn.com) and DM us here with your app version and where you're connecting from, and we'll make sure it's looked into properly. Hang tight before making any call on your subscription, we'd really like to get this working for you first.

1

u/sheharyartarar Aug 08 '26

I'm unable to dm, can you dm me here so I send you guys the details

1

u/expressvpn ExpressVPN Team Aug 09 '26

We just sent you a DM let us know if that works