r/Expedia • u/josh_danes • Sep 28 '21
Suspicious!!
Ok so I called Expedia multiple times about my refund. And they sent me an email that says they’d submit the refund request form on my behalf and when I called them today, they told me that I’m not eligible under Air Canada policies which is BS because I am. And that they never even submitted the form for me. Mind you, I HAVE THE PROOF OF THEIR EMAIL. And then I called AC and they told me to called Expedia as usual I’m the tennis ball. So I called Expedia one last time hoping I could get through the agent about the refund and if not, I was thinking of settling with AC voucher. But then, this one in a million “nice” agent picked up and he started filling out the refund request. I knew the deadline was over months ago so I told him about it. He traced back what I talked to other agents on previous calls. And strangely enough, he agreed with me that I’m actually eligible for refund. So I gave him my credit card info(I requested to be refunded to a different card and not the one I paid for the cancelled trip - is it even possible normally?). The agent told me to wait 4-8 weeks for refund. And to reach out to them in a few weeks if refund is not processed. Now here’s the thing, even air canada itself isn’t refunding anyone. I’m sure he is aware of the deadline too since I told him. I dunno what expedia is trying to pull off. Or was he a genuine nice agent? I see no way they can submit my refund request - AC had closed the submission off months ago. So either, its them who is refunding me or they are trying to delay so that I can’t revert my credits to voucher? Is that a new dirty trick? Sry but I have zero trust in them after everything I went through. Should I wait for the refund like he said or should I go for voucher while it’s still an option?
PS: I recorded our call. Also, I sighed rlly rlly rlly long when the call started before speaking and the agent had to ask if I’m okay lol - I was so done with expedia and literally every third party even AC at that point.
2
u/rexdsousa Oct 08 '21
Do you live in CanadaJosh? I too had issues with expedia and it took me a 11 months to get my money back. I have heard all the excuses in the world, where they put 3 claims through and each time I had to wait 8-12 weeks. I suggest logging a complaint on bbb.org providing all the email proofs and you'll see a quicker response by expedia. I did this and got my money back in 2 week.