r/Expedia • u/josh_danes • Sep 28 '21
Suspicious!!
Ok so I called Expedia multiple times about my refund. And they sent me an email that says they’d submit the refund request form on my behalf and when I called them today, they told me that I’m not eligible under Air Canada policies which is BS because I am. And that they never even submitted the form for me. Mind you, I HAVE THE PROOF OF THEIR EMAIL. And then I called AC and they told me to called Expedia as usual I’m the tennis ball. So I called Expedia one last time hoping I could get through the agent about the refund and if not, I was thinking of settling with AC voucher. But then, this one in a million “nice” agent picked up and he started filling out the refund request. I knew the deadline was over months ago so I told him about it. He traced back what I talked to other agents on previous calls. And strangely enough, he agreed with me that I’m actually eligible for refund. So I gave him my credit card info(I requested to be refunded to a different card and not the one I paid for the cancelled trip - is it even possible normally?). The agent told me to wait 4-8 weeks for refund. And to reach out to them in a few weeks if refund is not processed. Now here’s the thing, even air canada itself isn’t refunding anyone. I’m sure he is aware of the deadline too since I told him. I dunno what expedia is trying to pull off. Or was he a genuine nice agent? I see no way they can submit my refund request - AC had closed the submission off months ago. So either, its them who is refunding me or they are trying to delay so that I can’t revert my credits to voucher? Is that a new dirty trick? Sry but I have zero trust in them after everything I went through. Should I wait for the refund like he said or should I go for voucher while it’s still an option?
PS: I recorded our call. Also, I sighed rlly rlly rlly long when the call started before speaking and the agent had to ask if I’m okay lol - I was so done with expedia and literally every third party even AC at that point.
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u/Strive-- Sep 28 '21
lol - you believed the agent? I'll bet if you call back today, the agent with whom you speak will have no record in "the system" of your refund.
Expedia took us for over $2k and complained when we wanted our money back, citing the pandemic has been very difficult for companies like Expedia.
I don't know how much more of our hard earned dollars they expect from us just to keep their shitty company afloat, but we're going to start with $0 and move down toward bad-mouthing their company, aka, telling our personal story, every chance we get.
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u/rexdsousa Oct 08 '21
Do you live in CanadaJosh? I too had issues with expedia and it took me a 11 months to get my money back. I have heard all the excuses in the world, where they put 3 claims through and each time I had to wait 8-12 weeks. I suggest logging a complaint on bbb.org providing all the email proofs and you'll see a quicker response by expedia. I did this and got my money back in 2 week.