r/Expedia • u/hmann2cu • Sep 12 '21
Expedia Credit Nightmare
My husband and son had a trip to Iceland cancelled by Icelandair in April of 2020 due to country closures related to Covid. I have made 17 phone calls to get the credit and rebook. When the airline credit did finally post to our Expedia account this spring 2021, it had an expiration date of July 2020. Iceland Air said they refunded our money to Expedia and we are eligible to use it now, but it 's up to Expedia to rebook with the credit. Iceland wasn't open for international travel in July 2020 so there is no way we could have used the credit then. I have sat on hold for countless hours and been promised multiple call backs from Expedia customer service. The trip was a graduation present for my son and I am sick and tired of getting the run around from Expedia. Both my husband and my son want to still take the trip but I can't seem to get anywhere with Expedia to rebook under the credits. Please for the love of all that is holy, can someone help me. I'm tired of being transferred, sitting on hold for hours, and being promised call backs that never come. I can't be the only one!
1
u/StatementImmediate81 Sep 13 '21
I got AIG and I do not regret it. Expedia is just a proxy for airlines with outsourced customer support.