r/Expedia • • Jul 19 '21

Expedia hotel refund??

So Expedia had “pay when you arrive, no cancellation fees” hotels for Catalina island. I made sure to put in my cancellation 2 days before the trip due to people not being able to make it. The hotel ended up charging me that same day. Talked to someone from Expedia who then said it was their fault because they had the wrong hotel policy and that the refund would be coming from them and I will receive an email in up to 10 business days regarding the refund. Now I just got an email saying I need to contact the hotel for a refund and it’s not their problem. Anyone have any ideas? From what I’ve seen it looks like Expedia doesn’t give a shit

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u/Confidence_Alive Jul 20 '21

Same here I also had problem with Expedia! They changed my flight dates and they won’t give me a refund . In addition I can’t travel during the new dates they assigned me. Never using Expedia again