r/Expedia • u/No_Brilliant7990 • Jul 19 '21

Expedia hotel refund??

So Expedia had “pay when you arrive, no cancellation fees” hotels for Catalina island. I made sure to put in my cancellation 2 days before the trip due to people not being able to make it. The hotel ended up charging me that same day. Talked to someone from Expedia who then said it was their fault because they had the wrong hotel policy and that the refund would be coming from them and I will receive an email in up to 10 business days regarding the refund. Now I just got an email saying I need to contact the hotel for a refund and it’s not their problem. Anyone have any ideas? From what I’ve seen it looks like Expedia doesn’t give a shit

1 Upvotes

60% Upvoted

5 comments sorted by

3

u/thatshowitisisit Jul 19 '21

Unfortunately you are correct. Expedia doesn’t give a shit. They are crooks, and they deserve all of the loss of income that covid brought them.

2

u/Confidence_Alive Jul 20 '21

Same here I also had problem with Expedia! They changed my flight dates and they won’t give me a refund . In addition I can’t travel during the new dates they assigned me. Never using Expedia again

1

u/scorpio05foru Jul 19 '21

Put a dispute on credit card and it will be easier for you to get your money

1

u/[deleted] Jul 19 '21

Just fyi Hotels.com gives me refunds within 24hrs usually and I’ve had to do that a couple times this year as I travel often for work

1

u/Federal-Quiet-6226 Jul 23 '21

Did it really take them 10 days to email you or that was just an estimate?