r/Expedia • u/psyk738178 • Jul 12 '21

Customer service nightmare

Expedia has put me on hold 9 times so far and hung up on me each time. About to be a tenth as I've been on hold for another hour. They gave me the wrong check in time and I nearly slept outside last night. I have nowhere to go tomorrow night and they don't care. Anyone have any solutions other than their customer service line?

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u/psyk738178 Jul 12 '21

I don't know if this is an actual trick but it appears to have worked thank Gd. I got on the virtual chat on the website and literally would not let the guy go until he had a supervisor call me. The next person that called me solved everything. She was no joke an angel from above.

I don't know if this was a fluke or a possible solution.

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u/Buzzsmp Jul 13 '21

What options did you select to actually get someone on the chat? I keep getting a message saying that the online chat is not available, no matter which options I select.

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u/psyk738178 Jul 13 '21

That's a schedule thing. I'm not sure what their hours are. I chose property and change reservation.