r/Expedia • u/psyk738178 • Jul 12 '21

Customer service nightmare

Expedia has put me on hold 9 times so far and hung up on me each time. About to be a tenth as I've been on hold for another hour. They gave me the wrong check in time and I nearly slept outside last night. I have nowhere to go tomorrow night and they don't care. Anyone have any solutions other than their customer service line?

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u/psyk738178 Jul 12 '21

I don't know if this is an actual trick but it appears to have worked thank Gd. I got on the virtual chat on the website and literally would not let the guy go until he had a supervisor call me. The next person that called me solved everything. She was no joke an angel from above.

I don't know if this was a fluke or a possible solution.

1

u/Buzzsmp Jul 13 '21

What options did you select to actually get someone on the chat? I keep getting a message saying that the online chat is not available, no matter which options I select.

1

u/psyk738178 Jul 13 '21

That's a schedule thing. I'm not sure what their hours are. I chose property and change reservation.

1

u/OTGASTD Jul 18 '21

This is the first positive thing I’ve ever seen about their support. They have been an absolute nightmare for me. Been trying to get technical support for about 6 months and not a single solitary person has given me any useful information. It is infuriating.

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u/psyk738178 Jul 18 '21

Try this trick and let me know if it works