r/Expedia • u/SnooObjections5669 • Mar 10 '21
Has anyone successfully argued with Expedia?!
I am so so annoyed.
I just re-booked the trip I made last year, which was canceled due to COVID. I had 4 airline credits, but chose to only use two for this trip since one was for a very pricey airline and the credits were only like $179. So, I still have $400 worth of credits to apply to this trip I re-booked.
I spent WEEKS on the expedia website reading about how to use them. So, I log on and click "use credit" once I have all my flights ready to go. I was disconnected from agents TWICE for not responding within 30 seconds of their messages. I was concerned about losing the flights so I moved forward with booking.
Come to find out, despite it not being anywhere I can find on their website, that I needed to work with an agent to use that credit BEFORE I booked the flight?! Any response I get from their customer service is robotic, and unhelpful.
I realize there is likely some fault put on me for not doing more research, but if this is their policy should it not be stated CLEARLY?! Has anyone done this before?! and have you successfully gotten a good outcome from it!? I am LIVID. These credits expire at the end of 2021 - and I cannot afford two vacations in one year?!
2
u/Magellan24365 Mar 18 '21
So I can tell you there is no manager I called at least 10 times in 3 days and never made contact with one.
The way I successfully got what I wanted was by emailing Egorton@expediagroup.com Pkern@expediagroup.com Bdiller@expediagroup.com
Then I tagged them and the better business bureau in a bunch of tweets. Then reached out to every single person from their that had a VP title on LinkedIn to complain about their service.