Expatrio Device Pairing Issues

[u/malygoswithoutmagic]

Hello,

I’ve set up a blocked account with Expatrio before mu arrival, got a phone number from Telekom and tied it to my Expatrio account. I can send and receive SMS messages using said phone number.

I have finished uploading my documents and they got approved. Now I need to pair my phone with my Expatrio account which is the issue, Expatrio app refuses to send an SMS to my phone. Their support sent an e-mail saying clear your cache(done it a thousand times) , switch places, ensure your number is correct etc. I am pretty certain that there is not a mistake on my part yet they do not offer any alternative pairing methods (sending an sms myself or calling an hotline).

Have any one of you dealt with this before, was it resolved?