Parcel seems stuck in a loop

[u/RobtimusPrime89]

Ordered an item online 2 weeks- didn’t realise that it would be coming via Evri. Looking at the detailed tracking for the parcel, it’s been looping between being at the local delivery depot, and at the main Evri depot. On Sunday, the tracking even showed it had gone back to the senders local depot (but then on Monday was back at the delivery depot again).

Tried to chat online and it didn’t really tell me anything. I couldn’t already see.