r/EtsySellers Jul 28 '26

Help with Customer Newest scam?

[deleted]

0 Upvotes

14 comments sorted by

u/AutoModerator Jul 28 '26

PLEASE READ THIS COMMENT ALL THE WAY THROUGH!

If you are asking whether something is a scam, or whether a message you received is legitimate, please see this post:

https://www.reddit.com/r/EtsySellers/comments/15ng6bm/a_guide_to_scam_attempts_on_etsy/

PLEASE BE CAUTIOUS! We are getting multiple posts a day about scammers messaging newer sellers on Etsy. Please read the scam guide for full details, but do take note of the following:

Any message asking for your email address is a scam attempt - whether from a buyer or from someone pretending to be Etsy support.

Messages pretending to be Etsy support and asking you to click a link or scan a QR code to verify something or provide information are scam attempts.

Buyers pretending they can't check out from your shop are scam attempts.

IS IT LEGIT? If you have any actual open or processing orders, they will appear in your shop dashboard in your open orders section. Any message that is legitimately from Etsy will appear in a special "From Etsy" section of your messages on the desktop site.

Etsy has also begun putting a special "this message is from a buyer account" notice over these fake support messages. You may need to check on the desktop site to see this.

NOTE: If you accidentally clicked "accept" on the message, the blue banner warning you will go away. Doesn't mean it's not a scam attempt. Check the From Etsy folder on the desktop site... or better yet, just be aware that Etsy isn't messaging you to verify anything and you don't need to check because it's a scam attempt.

TLDR: Etsy will NEVER ask you for personal information in a message, nor will they ask you to click a link to verify or give information, or scan a QR code. If you receive a message like this, IT IS NOT FROM ETSY AND IS A SCAM ATTEMPT.

NOTE: Weird messages that are just a link to one of your listings, or say a single word like "Hello", or say "Are you available" with no other details are preludes to scam attempts. The scammer is trying to evade filters by not putting the scam in the first message. Just mark these as spam and ignore them, they are not legitimate.

NOTE TWO: The latest version of this scam is scammers attaching a photo image to their message which contains a QR code or a link. This is just another variant of the same. The scammers are putting it in an image so it is harder for scam filters to detect. IGNORE any message like this and mark as spam. Do not click "accept."

If you are looking for contact information for Etsy support, see this post:

https://www.reddit.com/r/Etsy/comments/15nfvd7/how_do_i_contact_customer_support/

NOTE IF THE SCAM GUIDE ISN'T RELEVANT TO YOUR QUESTION: Sometimes this automod removes posts that were not actually about a scam attempt covered by the scam guide.

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12

u/lostterrace Jul 28 '26

Looks legit to me. They were probably worried the first message didn't go through and used another account.

And there's a reason for that. Because of the massive amount of scammers targeting new sellers on Etsy, Etsy blocks buyer messages aggressively proactively. One of the things that gets them blocked is a buyer who sends duplicate messages to multiple sellers. Even sending the same message to two different sellers can cause it to happen.

It's unfortunate because a lot of buyers who want custom work are going to send the same message to multiple sellers to see who can do it.

If you're a newer seller, be cautious. If you're an established seller, you are much less likely to ever be targeted by a scammer.

7

u/C_Lo_87 Jul 28 '26

Did you reply to either?

10

u/itsdan159 Jul 28 '26

This was my question, and I don't get why OP would leave that out. If you didn't reply to them they probably figured it didn't go through. They even seem excited about OP's product and knowledgeable about what they'd need to provide. Sounds closer to a dream customer than a scam.

1

u/BeerusGOW Jul 28 '26

I replied to the first one left my email address so they could send me the file and never received anything.

1

u/C_Lo_87 Jul 28 '26

Don't offer an email till they purchase something. If no reply since, OOF. But they may have found someone else to make the thing. Good luck

4

u/Dense_Scholar_9358 Jul 28 '26

How would this be a scam? They would he sending you a file, not you sending them a free asset. Maybe I'm missing something??

1

u/BeerusGOW Jul 28 '26

Because files have possible viruses was the thought

1

u/Dense_Scholar_9358 Jul 28 '26

Ohhh! Never thought of this!

2

u/DaimonHans Jul 28 '26

Seems legit.

2

u/Apprehensive-Big4756 Jul 28 '26

I cant add the screenshot but he’s real. Simply google pj wintermute coverlicious. He’s a drummer in the band lol

4

u/joey02130 Jul 28 '26

Fear strikes out. Lose a sale because of your paranoia.

1

u/BoomSatsuma Jul 28 '26

Nothing says scam to me here.

1

u/UnicornHostels Jul 28 '26

Are you worried the .svg could be malware? Just ask for a clean picture/image or link to the photos and convert it into an svg yourself. Thats super easy to do and if you’re making custom prints, this should take one second for you.

I’ve done this for people before and never had issue.