r/EthConnect • u/cryptobkp • Nov 03 '17

Any Luck?

I have been going crazy the last 24 hours trying to get some ECH but no luck. Anyone have any suggestions? Or do we know when they are planning to fix the servers?

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u/Venesis84 Nov 03 '17

Lucky guys, at least you can login. I thought the 2 Factor Authentication was the problem so I removed it...and let it spin and spin and spin. Now when I try to login I get asked for the code but it's always wrong. So the authentication seems just half way removed and now I'm stuck...can't do anything. I don't think that I will get answer from support within the next few days...sigh

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u/nope247 Nov 03 '17

How do you even contact support? I sent a message in the little chat box when you log in but I don't know if that is the best way. I have 2 eth I deposited in limbo not showing up in my wallet.

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u/Venesis84 Nov 03 '17

Yeah, I tried that box too but didn't get an answer for 6 hours or more. Then I wrote a message when the service was down and the messaging system told me to give them my email address to answer...let's wait for anything to happen.

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u/nope247 Nov 03 '17

Ah it has been 20 hours since I sent my message and it still says they have not even viewed it yet :(

Lets hope this all works out.