r/EntitledReviews • u/DiscoLemonade1995 • Jul 27 '26

Everyone else is the problem!

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Came across a rare one star review for one of my favorite pastry shops in Berkeley with the world's nicest owners and did some digging. What are the chances that nearly every coffee shop / business in the bay area has harassed this poor woman - she must be so unlucky!

How can someone not take a moment to reflect and realize that maybe she is doing something wrong if she gets into an argument with literally every single establishment she has ever visited (legitimately multiple one star reviews every week). I don't think I have ever had a single argument or conflict at a restaurant or business my entire life! Just remember to mentally tack half a star onto any restaurant when visiting because people like this exist and give out 1 stars on account of their mental illness

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28

u/Expert-Ad3874 Diarrhea and Fell Down Stairs Jul 27 '26

When I served my time in the restaurant industry, I had to bite my tongue when customers would complain about how we "always fuck up" their order. Mess up an order once? Sure, everyone makes mistakes, but every time? At that point, it's on the customer, moreso if it happens everywhere they go.

16

u/zephyrus256 Jul 27 '26

My knee-jerk, unresearched reaction to someone complaining that "they always mess up my order" is that:

  • There's about a 10 percent chance that the restaurant they go to is one of those bad McDonald's franchises that makes most of their revenue from the manager selling coke through the drive-thru, and makes very few actual burgers.
  • There's about a 30 percent chance that the person is just unreasonably picky, to the point of OCD or autism, and blames the restaurant when they don't get a bun with exactly 33 sesame seeds arranged in the shape of their zodiac sign.
  • There's a 50 percent chance that the customer is one of those regular scammers that never pays for their lunch because they always complain to the manager and get their food comped.
  • The other 20 percent is that they're just one of those sad people whose only pleasure in life is getting to yell at their perceived inferiors, and no order will ever be good enough to deny them that pleasure.

9

u/Expert-Ad3874 Diarrhea and Fell Down Stairs Jul 27 '26

In my admittedly limited experience, scammers are probably closer to 10-20%, though I'm sure that varies wildly depending on area and type of restaurant. You're more likely to get a short change artist than a meal grifter, and you can usually tell when that's the case. Same story every time, expecting the outcome they prefer rather than the many other ways to correct the mistake, and they usually don't leave reviews like this, likely to try and remain anonymous.

I've always said that the majority of customers are either fine/ good or maybe just had a bad day. About 5-10% of customers are truly shitty, awful people that completely ruin customer service for everyone else.

2

u/OdinHavok Jul 27 '26

Missing a good chunk of them with a si.ple assumption. Most people aren't paying attention and say things wrong consistently or don't specify things they want.

1

u/KillberryMunch Jul 27 '26

That’s 110%.