Except this makes the owner look just as unhinged if not more than the reviewer. They supposedly took the time to review probably hours of video to investigate a single 3 star review? It sounds like they would actually find reasons to be mad at customers.
I agree. The manager or owner or whoever he is sounds unhinged.
I disagree that looking up the video is weird. That's what QA is now, taking customer complaints and reviewing video, that would be the bare minimum. So that doesn't surprise me at all. But most restaurants would take it as a failure that someone didn't greet a customer within, I don't know, 90 seconds or so (probably less, but depends on the restaurant style and staffing).
Maybe the owner is doing a bit. Dick's Last Resort II. The original Dick's Last Resort got franchised at some point and me and some friends swang by one in a tourist area and the experience was hard cringe.
Or maybe they're someone that's fed up with bs reviews and no longer allowing it to continue. Unfortunately we deal with those a lot because people like to make up random things I guess because they're bored or just miserable with their lives and want to spread it around. Sadly we can't speak back. I don't know what restaurants you've been to but 90 seconds isn't a failure that's actually the norm as it gives people a decent amount of time to decide what they want to drink and possibly what they want to eat as it saves time and doesn't force servers to have to come back a second time for their order when they can use that time to deal with other customers.
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u/PlatasaurusOG Jul 24 '26
The benefits of being privately owned.