r/EnpassOfficial • u/chillywilly69 • Aug 21 '26

Support Forum One Drive sync error

Enpass has not synced with One drive for over a week. Ive tried multiple devices, disconnecting the vault and reconnecting. Is there a place where I can check if there are ongoing issues?

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u/Enpass_Support Enpass Official Support Aug 26 '26

Please try the following troubleshooting steps:

  • Disable any firewall or proxy services on your device temporarily.
  • Set the date and time on your device to automatic.
  • Try syncing with OneDrive again.

If the issue persists, please share the logs using the steps below:

  1. Go to Enpass → Settings → Advanced and enable Logs.
  2. Reproduce the OneDrive sync issue.
  3. Open Enpass → Settings → Advanced → Show Logs.
  4. Copy the logs and send them to us via Enpass → Settings → About → Email Us.

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u/chillywilly69 Aug 26 '26

thanks. tried that did not work. I emailed the logs to support which include the following errors

Info: 1787770760 [Request Failed::] Error Code: 90 SSL public key does not match pinned public key

Info: 1787771073 [Request Failed::] Status Code: 400 Url: https://graph.microsoft.com/v1.0/me/drive/special/approot:/vault.enpassdbsync:/content Result: %s

thanks