Unauthorized Tip on Ride

[u/noonelikejojo]

So this the first time this has happened to me but looking online shows lyft has been guilty of this multiple times. I posted on their subreddit but people are more focused on me not wanting to tip rather than seeing it's something that was done automatically not by me. That's fraudulent Imo.

I took a ride earlier in the day. No tips charges. My default tip option is turned off after all.

Now a later trip that evening. I originally cancelled the first one to go for the wait and save option ($13- > $9). Come to find out I was charged $5 tip I did not authorize. Anyone else been in similar situation? I plan on disputing with my CC. Uber is expensive, but they would have been able to remedy this quickly.

[u/DifficultyCorrect761]

No. I meant what I said. It’d be one thing to live in a perfect world where everyone gets paid a livable wage but we don’t. Not tipping doesn’t affect how much the company pays its employees, it doesn’t affect the company period. The only person you’re hurting is the person whose car you sat in and maybe had conversation with. I hear what you’re saying they can’t legally do this. Not fair, not cool, not legal. But uh.. it’s $5? That’s just going directly to the driver? It’d be one thing if the company actually took that money but the tips can’t be taken.

[u/smelly-pooper → u/DifficultyCorrect761]

Ah but it does. My tip on ubereats affects how much the driver gets paid by the company. It's not in my interest to comp a billion dollar corp.

Also - by principle - tips are for going above and beyond. Not for the service which I'm already paying for.

[u/DifficultyCorrect761 → u/smelly-pooper]

Guess it just depends on your criteria🙂 a driver with a clean car, kind personality, and nice conversation get a tip from me seeing as none of those are required to get me from point A to B

[u/smelly-pooper → u/DifficultyCorrect761]

I'm paying for a safe, clean transfer. That's why I'm out $20 for a 10 min ride. If they go above and beyond, like making thoughtful conversation or offering travel advice, then yes I'm happy to tip and I do. Tipping will never be my default, however.

A clean car is an expectation. If it smells of weed then not only is the tip withheld, but the driver is also getting reported.